From the front lines to the C-suite, customer service is an essential skill in any business. Whether you’re dealing with a irate client or trying to find ways to improve the customer experience, these Best Books On Customer Service books on customer service will help you hone your skills and get ahead in your career.
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Secret Service
The book "Secret Service: Hidden Systems That Deliver Unforgettable Customer Service" is all about how businesses can make their customer service unforgettable. The author, John DiJulius, takes the reader on a journey through the world of customer service, revealing the secrets to creating a system that will keep customers coming back.
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Customer Service Training 101
Customer service is one of the most important aspects of any business. It's the first point of contact between a company and its customers, and it can make or break a relationship. That's why it's so important to have well-trained customer service representatives.
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12 Rules for Life
In a time when it feels like the world is spiralling out of control, it's reassuring to know that there are still some things we can rely on. That's what Jordan B. Peterson's book Rules for Life: An Antidote to Chaos strives to provide.
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Salesforce B2C Solution Architect's Handbook: by Mike King
This handbook is written by Mike King, a leading Salesforce expert, and provides everything you need to know about using Salesforce to create amazing customer experiences. You'll learn how to leverage Salesforce features and functionality to build out comprehensive B2C solutions. If you're looking to take your career to the next level and become a Salesforce B2C solution architect, then this is the book for you.
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Limitless
In his book, Limitless, Jim Kwik reveals the secrets to unlocking your brain's true potential. He provides readers with practical strategies for upgrading their brainpower, learning anything faster, and achieving success in every area of their life.
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The Subtle Art of Not Giving a F*ck
In his book, The Subtle Art of Not Giving a F*ck, Mark Manson makes the case that we should focus less on what others think of us and more on living our best lives. He argues that we often worry too much about what others think of us and that this can lead to anxiety and unhappiness. Instead, we should focus on living our own lives and doing what makes us happy. This is a counterintuitive approach to living a good life, but Manson makes a compelling argument. The book is funny, insightful, and thought-provoking, and it will definitely help you improve your customer service skills.
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Untamed: Stop Pleasing, Start Living
This book is an empowering read for anyone who feels like they're not good enough or who has been struggling to find their voice. It will help you rediscover your true self and give you the courage to live life on your own terms.
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How To Promote Your Business & Increase Sales
If you're looking to promote your business and increase sales, then this is the guide for you. Professor Andy provides an excellent overview of how to use sales promotion and social media marketing to your advantage. He covers everything from creating a promotional plan to executing it effectively. You'll learn how to track your results and troubleshoot any problems along the way. This guide is essential reading for any business owner or manager who wants to get the most out of their marketing efforts.
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The 1-Page Marketing Plan
In this book, Dib provides a simple, yet effective, marketing plan that can be implemented by any business. He shows how to create a customer-focused marketing strategy that will attract new customers and increase sales. Additionally, he provides tips on how to stand out from the competition and deliver exceptional customer service.
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Social Media Marketing for Small Business 2022: 6 Books in 1
You'll learn how to create and promote videos on YouTube, build a following on Facebook, generate leads with TikTok, drive traffic with Google, and improve your website's ranking with SEO. So if you're ready to take your social media marketing to the next level, then this book is for you!
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Call Center Rocket Science
In this book, Rubingh shares his secrets for building a world-class customer service organization. He covers everything from hiring and training the best customer service representatives to creating an effective quality assurance program. Rubingh also includes case studies of successful call centers that have used his methods to achieve amazing results.
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The Challenger Customer
In their book, The Challenger Customer, Dixon and Adamson argue that there are five distinct customer types, and that understanding which type you're dealing with is critical to selling them effectively. The "challenger customer" is the most difficult to deal with, but also the most potentially valuable.
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Digital Advertising and Marketing Analytics 101
Digital advertising and marketing analytics is an essential guide for start-ups in 2023. William L. Packard explains how to create a marketing strategy that gets results. He covers topics such as market research, target markets, product positioning, and creating value propositions. In addition, he provides tips on measuring results and troubleshooting problem areas.
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Frequently Asked Questions (FAQs)
What are the 5 P's of customer service?
The 5 P's of customer service are people, process, product, price, and promotion. Great customer service starts with the right people. You need to have a team of customer service representatives who are knowledgeable, friendly, and helpful. The process is important too. You need to have a system in place that is efficient and easy to use. The product must be high quality and meet the needs of the customer.
What are the 7 C's of customer service?
The 7 C's of customer service are:
1. Communication
2. Courtesy
3. Customer service orientation
4. Concern for the customer
5. Consistency
6. Competence
7. Cooperation
What are the 4 pillars of customer service?
The 4 pillars of customer service are:
1. Communication
2. Empathy
3. Patience
4. Product Knowledge
Communication is key in good customer service. You need to be able to communicate clearly and concisely with your customers, whether it is in person, on the phone, or in writing. Empathy is also essential; if you can put yourself in your customer's shoes and understand their situation, you will be better equipped to help them.
Conclusion
The world of customer service is always changing, which is why it's important to stay up-to-date on the latest trends and best practices. These 16 books will not only improve your customer service skills, but they'll also help you get promoted to a higher position. With their insights and tips, you'll be able to provide an exceptional level of service that your customers will love. So what are you waiting for?
