From the front lines to the C-suite, customer service is an essential skill in any business. Whether you’re dealing with a irate client or trying to find ways to improve the customer experience, these Best Books On Customer Service books on customer service will help you hone your skills and get ahead in your career.

As Amazon affiliates we may earn a commission if you purchase a product at no cost to you

10 Best Customer Service Experiences. Watch this informative video.

Secret Service

The book "Secret Service: Hidden Systems That Deliver Unforgettable Customer Service" is all about how businesses can make their customer service unforgettable. The author, John DiJulius, takes the reader on a journey through the world of customer service, revealing the secrets to creating a system that will keep customers coming back.

Secret Service

A well-crafted secret service book to read

Check Price

Customer Service Training 101

Customer service is one of the most important aspects of any business. It's the first point of contact between a company and its customers, and it can make or break a relationship. That's why it's so important to have well-trained customer service representatives.

Customer Service Training 101

A well-conceived book for customer service

Check Price

12 Rules for Life

In a time when it feels like the world is spiralling out of control, it's reassuring to know that there are still some things we can rely on. That's what Jordan B. Peterson's book Rules for Life: An Antidote to Chaos strives to provide.

12 Rules for Life

A unique book to read

Check Price

Salesforce B2C Solution Architect's Handbook: by Mike King
This handbook is written by Mike King, a leading Salesforce expert, and provides everything you need to know about using Salesforce to create amazing customer experiences. You'll learn how to leverage Salesforce features and functionality to build out comprehensive B2C solutions. If you're looking to take your career to the next level and become a Salesforce B2C solution architect, then this is the book for you.

Salesforce B2C Solution Architect's Handbook: by Mike King

A visionary book to read

Check Price

Limitless
In his book, Limitless, Jim Kwik reveals the secrets to unlocking your brain's true potential. He provides readers with practical strategies for upgrading their brainpower, learning anything faster, and achieving success in every area of their life.

Limitless

A realistic book to flick through

Check Price

The Subtle Art of Not Giving a F*ck

In his book, The Subtle Art of Not Giving a F*ck, Mark Manson makes the case that we should focus less on what others think of us and more on living our best lives. He argues that we often worry too much about what others think of us and that this can lead to anxiety and unhappiness. Instead, we should focus on living our own lives and doing what makes us happy. This is a counterintuitive approach to living a good life, but Manson makes a compelling argument. The book is funny, insightful, and thought-provoking, and it will definitely help you improve your customer service skills.

The Subtle Art of Not Giving a F*ck

A comic book to read

Check Price

Untamed: Stop Pleasing, Start Living
This book is an empowering read for anyone who feels like they're not good enough or who has been struggling to find their voice. It will help you rediscover your true self and give you the courage to live life on your own terms.

Untamed: Stop Pleasing, Start Living

A deeply thoughtful book to read

Check Price

How To Promote Your Business & Increase Sales

If you're looking to promote your business and increase sales, then this is the guide for you. Professor Andy provides an excellent overview of how to use sales promotion and social media marketing to your advantage. He covers everything from creating a promotional plan to executing it effectively. You'll learn how to track your results and troubleshoot any problems along the way. This guide is essential reading for any business owner or manager who wants to get the most out of their marketing efforts.

How To Promote Your Business & Increase Sales

A recommended book for business

Check Price

The 1-Page Marketing Plan
In this book, Dib provides a simple, yet effective, marketing plan that can be implemented by any business. He shows how to create a customer-focused marketing strategy that will attract new customers and increase sales. Additionally, he provides tips on how to stand out from the competition and deliver exceptional customer service.

The 1-Page Marketing Plan

An impassioned book to flip through

Check Price

Social Media Marketing for Small Business 2022: 6 Books in 1
You'll learn how to create and promote videos on YouTube, build a following on Facebook, generate leads with TikTok, drive traffic with Google, and improve your website's ranking with SEO. So if you're ready to take your social media marketing to the next level, then this book is for you!

Social Media Marketing for Small Business 2022: 6 Books in 1

A delightful book for social media marketing

Check Price

Call Center Rocket Science
In this book, Rubingh shares his secrets for building a world-class customer service organization. He covers everything from hiring and training the best customer service representatives to creating an effective quality assurance program. Rubingh also includes case studies of successful call centers that have used his methods to achieve amazing results.

Call Center Rocket Science

An entertaining book for call centre

Check Price

The Challenger Customer

In their book, The Challenger Customer, Dixon and Adamson argue that there are five distinct customer types, and that understanding which type you're dealing with is critical to selling them effectively. The "challenger customer" is the most difficult to deal with, but also the most potentially valuable.

The Challenger Customer

An exciting book to wade through

Check Price

Digital Advertising and Marketing Analytics 101

Digital advertising and marketing analytics is an essential guide for start-ups in 2023. William L. Packard explains how to create a marketing strategy that gets results. He covers topics such as market research, target markets, product positioning, and creating value propositions. In addition, he provides tips on measuring results and troubleshooting problem areas.

Digital Advertising and Marketing Analytics 101

An amazing book for digital advertising and marketing

Check Price

The Challenger Sale: by Matthew Dixon and Brent Adamson

The Challenger Sale: How To Take Control of the Customer Conversation by Matthew Dixon and Brent Adamson is a great book for anyone looking to improve their customer service skills. The book covers a wide range of topics related to customer service, including how to handle difficult customers, how to build relationships with customers, and how to resolve customer complaints.

The Challenger Sale: by Matthew Dixon and Brent Adamson

An interesting book to read

Check Price

Great Customer Service On The Telephone

Customer service is the process of providing assistance to customers before, during, and after they purchase a product or service. It can be provided by a person, such as a salesperson or customer service representative, or through automated means, such as an interactive voice response system.

Great Customer Service On The Telephone

A wonderful book for a customer service

Check Price

A Wealth Of Insight

The hospitality industry is ever-changing and dynamic, making it a challenging and exciting space to be in. As a result, those in leadership positions within the luxury hotel sector must be constantly adaptable and on the lookout for new trends and developments.

A Wealth Of Insight

A colorful book to peruse

Check Price

Conclusion

The world of customer service is always changing, which is why it's important to stay up-to-date on the latest trends and best practices. These 16 books will not only improve your customer service skills, but they'll also help you get promoted to a higher position. With their insights and tips, you'll be able to provide an exceptional level of service that your customers will love. So what are you waiting for? Start reading today!

Frequently Asked Questions and Answers

What are the 5 P's of customer service?

The 5 P's of customer service are people, process, product, price, and promotion. Great customer service starts with the right people. You need to have a team of customer service representatives who are knowledgeable, friendly, and helpful. The process is important too. You need to have a system in place that is efficient and easy to use. The product must be high quality and meet the needs of the customer. The price must be fair and competitive. And finally, you need to promote your customer service so that potential customers know what you have to offer.

What are the 7 C's of customer service?

The 7 C's of customer service are:

1. Communication
2. Courtesy
3. Customer service orientation
4. Concern for the customer
5. Consistency
6. Competence
7. Cooperation

What are the 4 pillars of customer service?

The 4 pillars of customer service are:

1. Communication
2. Empathy
3. Patience
4. Product Knowledge

Communication is key in good customer service. You need to be able to communicate clearly and concisely with your customers, whether it is in person, on the phone, or in writing. Empathy is also essential; if you can put yourself in your customer's shoes and understand their situation, you will be better equipped to help them. Patience is a virtue when dealing with customers; even if they are angry or upset, it is important to remain calm and collected. Finally, product knowledge is crucial; if you can't answer a customer's questions about the product or service you're offering, they are not likely to be satisfied.

What are the 3 pillars of customer service?

The three pillars of customer service are knowledge, empathy, and effective communication. By possessing these three qualities, you will be able to provide outstanding service to your customers and contribute to your company’s success.

To deliver excellent customer service, you must first have a thorough understanding of your product or service. Be sure to stay up-to-date on any changes or new features so that you can confidently answer questions and address concerns. Secondly, show that you care about your customer’s experience by exhibiting empathy. Listen attentively and put yourself in their shoes to fully grasp the situation. Lastly, communicate effectively by being clear and concise in your responses. Keep the customer’s best interest in mind and do whatever it takes to resolve the issue at hand.

By following these three pillars of customer service, you will be well on your way to providing exceptional service that will keep your customers coming back for more.

What are the 8 principles of customer service?

The 8 principles of customer service are:

1. Put the customer first
2. Keep it simple
3. Take a personal interest
4. Listen to the customer
5. Build rapport
6. Handle complaints effectively
7. Be proactive
8. Follow up

What are the 6 principles of customer service?

The six principles of customer service are:

1. Put the customer first
2. Build a rapport with the customer
3. Be responsive to the customer
4. Be proactive in meeting the customer’s needs
5. Show that you care about the customer
6. Follow up with the customer

What is the 20 10 rule in customer service?

The 20 10 rule is a simple customer service guideline that can help improve your skills and increase your chances of getting promoted. The rule states that for every 20 minutes you spend talking to a customer, you should spend 10 minutes listening to them. This ratio ensures that you are giving the customer the attention they deserve while also allowing you to gather important information about their needs.

This customer service rule can be applied in a variety of situations, such as when taking phone calls, conducting surveys, or even during face-to-face interactions. By following the 20 10 rule, you can show customers that you value their time and are interested in hearing what they have to say. This simple act of courtesy can go a long way in building strong relationships with customers and improving your overall customer service skills.

What is the 80/20 rule in customer service?

The 80/20 rule in customer service is a simple way to prioritize your time and efforts. It states that 80% of your results will come from 20% of your customers. In other words, the majority of your business will come from a small minority of your customers.

This rule can be applied in a number of ways, but one common way is to segment your customers into three groups:

The top 20% who generate 80% of your business

The middle 70% who generate the remaining 20% of your business

The bottom 10% who generate no business at all

Once you've identified these groups, you can then focus your attention on the top 20%. This doesn't mean ignoring the other two groups entirely, but it does mean that you should spend most of your time and resources on serving the needs of your best customers.

By doing so, you'll not only improve your overall performance, but you'll also increase your chances of getting promoted. After all, it's much easier to get promoted when you're consistently providing excellent service to those who matter most.